Field Trip Fridays: Where We Won’t ever Walk into again.

The W Hollywood:
We don’t like to use this blog as a platform to disparage anything or anyone; it’s really just not who We are. But, you know what? Offend Us, and We can both be quite vengeful people.

Over the last decade We have been loyal Starwood patrons; both as a couple and long before We even knew one another. It isn’t an exaggeration to say that We have spent 10′s of thousands of dollars at Starwood Hotels. We even recently wrote about how much We loved The Joule in Dallas. She just checked Her Starwood account to see where She has stayed:

  • W Chicago-Lakeshore
  • W Chicago-City Center
  • Lanai at Manele Bay (now a 4 Seasons)
  • Sheraton Austin
  • The Joule
  • W New Orleans-French Quarter
  • The Phoenician-Scottsdale
  • W Westwood
  • Palace Hotel-San Francisco
  • W New York
  • W The Court- New York
  • W Union Square- New York
  • W Times Square-New York
  • Westin Bonaventure-Los Angeles
  • and several airport stays at 4 Points Sheraton

When the new W in Hollywood opened just down the street from Her house, We were happy. We liked to walk down on weekday evenings for a bite and some drinks.

We were loyal. Were.

A couple of nights ago We were entertaining a friend (and client) at Her house and decided to walk down to the W. This friend/client happens to be a fairly well-known musician who was in town for a night before going to perform at Coachella. After a couple of drinks at Her house, We decided to walk down to the W to get a bite to eat and a bottle of wine. I tried to walk in as I have several times before only this time I was stopped by an idiotic man with a clipboard in his hands asking if I was staying in the hotel or was “on the list.” “No,” I replied, “I am just here to get a drink and some dinner.” He looked at Us and Our musician friend who happened to be casually dressed and wearing a baseball cap and said, “The hotel is only for guests right now.” I happen to know that they always let people in and what he was saying to me was horseshit. You know what? Let the prices for food and drinks that We were willing to pay decide the exclusivity of your hotel, not some dipshit, minimum-wage doorman who has a list but no clue.

We were obviously offended. And embarrassed. As was Our friend, who thought that it was his (and his hat’s) fault that We couldn’t get in. I was fucking fuming. Like, really, really pissed. I’ve been turned away from places in Hollywood before and not thought twice about it (although I would never go back). But this was a corporation to whom We were, regretfully, loyal.

Suck it W Hollywood, and Suck it Starwood.

From now on when in NYC we will stay at The Standard. And there are many luxury choices in every other city too. We are implementing a full Starwood boycott and would recommend that our friends and families stay somewhere else as well.

The Bowery
We went to The Bowery and had a perfectly good dinner with a perfectly decent bottle of wine, but I was too angry to really enjoy it.

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3 comments

  1. Jennifer says:

    I have run into this situation several times here in Vegas. It amazes me that businesses are willing to put their success in the hands of a teenage hostess or a minimum wage doorman. A good friend of mine was turned away from an EMPTY restaurant because she didn’t have a reservation. The 16 year old at the door smiled coyly and said ‘Sorry but we are committed for the evening.” My friend is well known (but obviously not to the teenage generation) and rather than comment on this or wave her black amex in the little girl’s face, she just left and no doubt she will never return. When she called the manager the next day, he said sorry, but they were short staffed and they made the decision in the best interest of the guests–what a crock! Businesses should remember that they can’t afford to lose a single customer. Unfortunately customer service is an art that is slowly becoming extinct. This makes it even more important that we celebrate the businesses who are getting it right. Cheers!

  2. Matt says:

    That sucks… Having called on on-premise accounts, it doesn’t surprise me to see this. Staff turnover is so common, underqualified help, etc… Aside from a good concept, good hiring decisions and a hands on approach are crucial to any establishment. Sounds pretty simple and obvious, but it seems to fall through the cracks quite often.

  3. Zach says:

    You see the same thing happening at the W Scottsdale – a bunch of jokes working there I tell ya!

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